FAQs:

1. What is 1to1 Excellence?

1to1 Excellence is an online tutoring platform dedicated to providing personalized, one-on-one tutoring sessions for students in various subjects, including math, reading, and computer science.

2. How do I sign up for 1to1 Excellence?

You can sign up as a guest by visiting our website and browsing our available tutors and services. When you decide to book a session, proceed to the checkout page where you'll provide your email address. We will use this email to contact you with session details and further instructions.

3. What subjects do you offer tutoring in?

We offer tutoring in a wide range of subjects, including but not limited to:

  • Math (all levels)

  • Reading and Literacy

  • Computer Science and Programming

  • Science

  • Test Preparation (SAT, ACT, etc.)

4. How do I schedule a tutoring session?

After browsing our list of tutors and selecting one, you can book a session that fits your needs. During checkout, you’ll provide your email address. After booking, our tutors will contact you via email to finalize the scheduling details and confirm the session time.

5. What qualifications do your tutors have?

Our tutors are well-qualified students who have excelled in their respective fields and understand the current educational system. They have firsthand experience with school curricula, standardized tests, and academic challenges, allowing them to provide relevant and effective tutoring.

6. How does the online tutoring session work?

Our online sessions are conducted via a secure video conferencing platform. During the session, you can interact with your tutor in real-time, share documents, and use a virtual whiteboard for collaborative learning.

7. Can I choose my tutor?

Yes, you can select a tutor based on their profile, qualifications, and availability. We encourage you to review tutor profiles and ratings to find the best match for your needs.

8. What if I’m not satisfied with my tutoring session?

Your satisfaction is our priority. If you are not happy with a session, please contact our email within 24 hours. We will address your concerns and may offer a refund or a complimentary session with a different tutor.

9. How do I pay for tutoring sessions?

Payments are made through our secure online payment system. We accept major credit cards and Klarna. You can choose to pay per session or purchase a package for a discounted rate.

10. Is there a refund policy?

Yes, we offer a refund policy. If you cancel a session at least 24 hours in advance, you will receive a full refund. Cancellations made within 24 hours of the session may not be eligible for a refund.

11. Can I reschedule a tutoring session?

Yes, you can reschedule a session by contacting your tutor directly through the email communication you have with them. Please try to reschedule at least 24 hours in advance to avoid any inconvenience.

12. Do you offer group tutoring sessions?

Currently, we specialize in one-on-one tutoring to provide personalized attention. However, we may offer group sessions for specific subjects or test preparation in the future.

13. What technology do I need for online tutoring?

You will need a computer or tablet with a webcam, a stable internet connection, and a quiet space for the tutoring session. Our platform is compatible with most web browsers and requires no special software installation.

14. How can I contact customer support?

You can reach our customer support team via email at 1to1excellence@gmail.com , available 24/7.

15. How can I provide feedback on my tutoring experience?

We value your feedback. After each session, you will receive an email with a link to a feedback form. You can also leave a review on your tutor’s profile. Your input helps us improve our services.